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AI help desks are changing but a better support request still starts with five details
A practical five-part support request template for faster troubleshooting, whether an AI assistant or a human help desk responds.
AI models just got cheaper. Here is how to choose the right one for the work in front of you
OpenAI’s GPT-6 Sol and Luna make model choice more practical. This guide gives you a simple task-routing rule, 10 common work examples and three prompts to…
Claude can now build documents and slides. The bigger change is what happens between the prompt and the finished file
Anthropic is pushing Claude beyond answering questions and toward producing finished work. Here is what that changes for everyday knowledge work — and where human review…
An AI may have screened your job application. A court case is asking who is responsible when that goes wrong
A closely watched case involving Workday's AI-powered hiring tools raises a practical question for applicants and employers: when software helps decide who moves forward, who is…
AI transcription is getting better at messy audio. That matters more than another perfect demo
New speech-to-text systems are pushing harder on noisy, multilingual, real-world audio. For everyday work, that could make AI transcription useful in the places where meetings actually…
Microsoft studied 40,000 AI agents. The useful ones are doing very ordinary work
Microsoft analyzed more than 40,000 enterprise AI agents and found that the biggest share are helping with ordinary productivity and support work. That gives teams a…
ChatGPT can now connect work and personal accounts. Here is how to use that without creating a mess
ChatGPT can now connect multiple work and personal accounts through supported plugins. The useful part is not merging everything, but reducing the time spent jumping between…
ChatGPT is now inside Microsoft Word. Here is where it actually saves time
ChatGPT now works inside Microsoft Word. The useful part is not asking it to write everything, but using it to organize notes, shorten drafts, review documents…
AI is most useful at work when it does not try to do your job
A lot of AI advice still starts with automation, as though the goal is to hand over as much work as possible. The more useful shift…
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